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Refund Policy

We want you to be completely satisfied with MoxoTV services.

Last updated: January 2025

Money-Back Guarantee

MoxoTV offers a money-back guarantee to ensure customer satisfaction. We are confident in the quality of our service and stand behind it with a clear refund policy.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • The refund request is made within 7 days of the initial purchase
  • The service is not functioning as described and our support team is unable to resolve the issue
  • You have contacted our support team and allowed reasonable time for troubleshooting
  • The account has not been used excessively (streaming for more than 48 cumulative hours)

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after the 7-day refund period
  • Service interruptions caused by your internet connection or device compatibility
  • Account suspension due to violation of our Terms & Conditions
  • Change of mind after extensive use of the service
  • Issues caused by third-party applications or VPN services
  • Partial refunds for remaining subscription time after the refund period

How to Request a Refund

  1. Contact our support team via email or WhatsApp
  2. Provide your account email and order details
  3. Describe the issue you experienced
  4. Allow our team to attempt to resolve the issue first
  5. If the issue cannot be resolved, a refund will be processed

Refund Processing

Approved refunds are processed within 5-10 business days. The refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact for Refunds

Please include "Refund Request" in your message subject for faster processing.